Frequently Asked Questions

While at our rehab center, your day will be full! 

After you wake up, morning hours include nursing services and breakfast from 7:30-8:30 a.m. before your first group begins at 9 a.m. Group sessions are held throughout the day, with breaks in between each session. 

Lunch is served from 11:45 a.m.-1:15 p.m., and dinner takes place from 5-6:30 p.m. each day.  

At least once per week, you will meet with your assigned counselor for a one-on-one individual therapy session. Your counselor will give you reading and writing assignments to complete that are designed to assist you in your therapeutic progress. You will also attend community-based 12-Step meetings with your peers every day. 

Because wellness and fitness is a strong component of our program, we will take you to the gym for group exercise classes Monday-Saturday. We also plan a fun outing each Sunday afternoon. 

Television time is permitted during late evening and weekend hours. 

Please note that all outings, including time spent in the gym, are available for clients once they have been in our care for 14 days. 

The time spent in treatment varies depending on each individual case. Many factors are considered, including the results of your clinical assessment, insurance provider requirements, job responsibilities, and the progress you make while in our care. The typical length of stay is 30-45 days, but your length of stay is based on your needs and circumstances. 

We recommend that you have a family member or friend drive you to our rehab center. In some cases, we may be able to provide transportation. We ask that you contact us directly to discuss your personal travel needs. 

Below outlines items that are permitted at our treatment center. 

• Journal 
• Stationery  
• Books 
• Wigs 
• Coloring books 
• Hats 
• Seven days’ worth of clothing  
• Seven outfits 
• Four pairs of pajamas 
• Five gym outfits 
• 10 pairs of socks 
• 10 pairs of underwear 
• 10 bras 
• Three jackets/hoodies 
• Three pairs of shoes 

Clothing must be reasonable and appropriate for a highly social setting. Clothing must not show cleavage or midriff, and there cannot be holes above the knees. We do not permit short shorts, miniskirts, leggings, spaghetti-strapped shirts, tank tops, low-cut tops, or short-cropped tops. 

• Personal care items 
• Toothbrush 
• Shampoo 
• Soap 
• Deodorant 
• One quart-sized bag of makeup 
• Medications  
• Prescription 
• Over the counter 
• Eye drops 
• Medicated powders 

Please ensure that these medications are in their original bottle and that you have enough to last the duration of your stay. All medications must be taken to nursing upon admission. 

• Medical equipment 
• CPAP machine 
• Oxygen supplies 
• Nicotine products (must be unopened) 
• Smokeless tobacco 
• Cigarettes 
• Nicotine pouches 
• Rolling tobacco 
• Cigarette tubes 
• Lighters 
• Cigarette roller 
• Cigar 

For the safety of our clients and staff, there are certain items we do not allow clients to bring, including: 

Electronic items, including: 

• Cellphones 
• iPads 
• Laptop computers 
• Handheld games 
• Headsets 
• iPods/MP3 players 
• CD players 
• Tape recorders 
• Cameras 
• Smartwatches/Fitbits 
• TVs
• Excessive or expensive jewelry 
• Exercise equipment 
• Blankets 
• Stuffed animals 
• Pillows 
• Bedding 
• Towels 
• Glass items 
• Condoms 
• Sexual devices 
• Colored pencils 
• Crayons 
• Markers/gel pens 
• Vapes/pipes 
• Mood-altering substances  
• Safety/straight razors 
• Pornography/inappropriate pictures 
• Enhancement medications 
• Products containing CBD 
• Cleaning supplies 
• Perfume/cologne 
• Aerosol sprays 
• Mouthwash  
• Nail polish 
• Nail polish remover 
• Rubbing alcohol 
• Hair color 
• Sanitary napkins 
• Tampons 
• Q-Tips 

Please also note that clothing must not depict any of the following: 

• Alcohol 
• Politics 
• Drugs 
• Gambling 
• Sex 
• Profanity 
• Violence 

Any items that are not permitted on our campus will be securely locked and held in a safe until the time a client discharges. 

Clients are free to speak with their loved ones during designated evening phone times, which occur every day except Tuesdays and Thursdays. Each client is allowed 15 minutes for phone calls during the designated time frame.

For clients who have been at Mount Regis Center for five days or longer, visitation is available every Friday from 4-5 p.m. All visitors must be listed on the client’s visitor log prior to visitation. 

Please note that we highly recommend family members complete the Family Education Program (FEP) prior to visiting their loved one on campus. The FEP takes place Fridays from 12:30-3:30 p.m. Families only have to attend this program once prior to visiting their loved one. This program can be attended virtually or in person. Families can call our receptionist to register for the FEP. 

Clients are allowed to receive care packages, clothing, etc. from their loved ones while they are in treatment. These items may be brought to scheduled family group sessions or may be dropped off at our facility. However, electronic devices (e.g., cellphones) and outside food and drinks are not permitted at any time. Family members are also asked to leave their cellphones, pocketbooks, and any food and drinks in their car when they are visiting. 

We understand that rules limit time clients may have with their families. But receiving care at our rehab center is a time for clients to be able to focus on themselves, their recovery, and their treatment goals. It is just as important for family members to take this time to focus on themselves as well, including deciding what changes need to be made and what boundaries need to be redefined. The family program is a wonderful place to look for answers before clients return home.